How can I get a copy of my latest account summary?                 

You can get your account summary by logging in to the Evergreen website with your username and password to view your latest account summary.

 

What is the current value of my holdings in the Scheme?

You can get your holding in the Scheme by logging in to the Evergreen website with your username and password to view your latest member account summary.

 

My Evergreen username and/or and password are not working

Complete the Contact Us form and request that your username and/or password be reset.

 

What are my options under the wind up?

You have two options:

  • receive distribution(s) to a bank account nominated by you, and is in your name, or
  • transfer the distribution funds to another QROPS or UK pension scheme.

Refer to the attached Wind up Letter for further information.

 

What steps do I need to follow to receive have distribution paid to my nominated bank account?

Refer to the attached member checklist which explains the paperwork required for a distribution to be paid to a nominated bank account in your name.

If you have not been tax resident outside the UK for five complete and consecutive UK years, we strongly encourage you to seek professional tax advice from an independent qualified UK tax adviser.

 

Can I transfer my funds to a different superannuation scheme?

Under the wind up you have the option to have distributions paid to a nominated bank account in your name or to have your distributions paid as a transfer to another QROPS scheme or a UK pension scheme. If you wish to have your distributions paid as a transfer to another QROPS scheme or UK pension scheme please refer to the Transfer Form information form.

 

I have changed my address. What should I do?

Log in to the Evergreen website with your username and password to update your address.

 

When can I receive my funds?

The Manager informed the members of the first distribution on 31 October 2018. If a member had provided us with all the necessary certified documentation, scheme administrators made the first interim distribution payment to members nominated bank account or nominated QROPS or registered UK pension scheme on or about the 31 October 2018 and a second batch of payments on or about 31 January 2019.

Members who have not received their first interim windup distribution payment and have subsequently sent their correct documents and we have confirmed this to you, the Trustee and the Manager have agreed to make the follow up payment of the first interim windup distributions on or about 30 April 2019.

As some of the assets in the Scheme are invested in long-term investments and will take time to sell down. Further interim distributions will be announced and be paid to members who have provided a nomination and complete and correctly certified documentation, but the final distribution is not expected to occur until after December 2019.

To ensure compliance with New Zealand Anti-Money Laundering and Countering the Financing of Terrorism regulations, we will also need to have received correctly certified proof of identity, proof of address and proof of bank account before we can make a payment to your nominated bank account.

 

I would like to see the original wind up letter that was sent to me

Please click on this link.

 

Why do I need to provide certified documents to get my distributions paid?

To ensure compliance with New Zealand Anti-Money Laundering and Countering the Financing of Terrorism regulations, Evergreen needs to obtain from each member a certified copy of proof of identity – current passport, certified proof of address, less than 3 month old, and certified current bank statement in your name.

 

Can someone else other than a Lawyer or Justice of the Peace certify my documents?

Yes. If you do not have access to a Lawyer or Justice of the Peace you may use a Public Notary. A Notary is an official of integrity appointed by the government to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents.

 

Can you use my original certified paperwork?

No, your original identification paperwork cannot be used. To ensure compliance with New Zealand Anti-Money Laundering and Countering the Financing of Terrorism regulations, the certified documents for proof of address and proof of bank account must be less than 3 months old, and the certified proof of identity must be current.

 

Can I email my certified paperwork instead of posting or couriering it?

No, to ensure compliance with New Zealand Anti-Money Laundering and Countering the Financing of Terrorism regulations, we need to receive original certified paperwork so the documents need to be posted or couriered.

 

How will I know if I have provided the correct paperwork?

If you would like us to check the certification before you post or courier the documents, you can email them to transfers@evergreentrust.co.nz and we will check that the certification meets the requirements.

We will advise each member when we have received all the required paperwork, via email to your registered contact email address.

 

What address should I send my certified documents to?

You can send it by Registered Post to:

Evergreen Retirement Trust, PO Box 317, Christchurch 8140, New Zealand

Or by Courier to:

Evergreen Retirement Trust, Level 1, North Lobby, Awly Building, 293 Durham Street, Christchurch 8013, New Zealand

Please note you cannot courier to a PO Box address and you must include Evergreen’s phone number on your courier documentation +64 3 974 1505

 

Can I send one copy of proof of address and bank statement for both of us (e.g. husband and wife) or do I need to send in two copies?

One copy of proof of address and bank statement is fine, as long as both members names show on each of the document.

 

I can’t get an original bank statement as I only use online banking so how can I provide certified original?

You can go into your bank branch and have them print out a statement for you. This statement must show your full name and bank details.

 

Can I provide a UK bank account if I am living in a different country?

Yes, the bank account you have nominated does not need to be in the same country that you reside in but it must be in your name and have your residential address.

 

I don’t have a permanent address, can I give you a friend’s/relative’s address instead?

You should provide the address where you reside and consider your permanent residence. You will need to be able to evidence that this is your address to meet the proof of address requirements.

 

Are there any withholding tax requirements?

Distributions paid from the scheme on winding up will not be subject to New Zealand tax.

If you have not been tax resident outside the UK for five complete and consecutive UK years, we strongly encourage you to seek professional tax advice from an independent qualified UK tax adviser.

 

Can I have access to the funds if I am not yet at retirement age?

Yes. However, receiving winding up distribution to your nominated bank account before retirement age could have tax consequences in your country of residence and the UK. Members are strongly encouraged to obtain professional tax advice from an independent and qualified tax adviser before making any decision.

 

How will I know when the first distribution will be paid?

Once the date of the first distribution is known, the Evergreen website will be updated and an email will be sent to each member advising of the date.

 

Will I receive the wind up funds in one lump sum, or will there be a number of distribution payments?

The final distribution of funds is not expected to occur before December 2019. Prior to the final distribution of funds, partial distributions may be made at the discretion of the Scheme Trustee.

 

Why do I have to wait until Dec 2019 before I receive the last distribution?

Some of the Scheme’s assets are illiquid (for example are invested in property) so all of the assets will need to be sold and the cash received before it can be distributed to the members. We estimated that the final assets will be liquidated around December 2019.

 

Why is the Scheme closing?

We have been considering the future of the Evergreen Retirement Trust (ERT) for some time. Despite our best efforts, ERT has not been as successful as we had originally hoped. The main reasons for this have been the inability to attract new members into the Evergreen Retirement Trust and the increased compliance costs arising from the transition to the Financial Markets Conduct Act regulatory framework that now applies to it. Although we explored a number of avenues to resolve these issues, we ultimately determined that it would be in members’ best interests for the Evergreen Retirement Trust to be wound up and the scheme brought to a close.

 

Do I need to get tax advice?

Whatever your circumstances we would strongly encourage you to obtain professional tax advice from an independent and qualified tax adviser before making any decision.

 

I want to speak to a person at Evergreen. How do I contact someone?

If you have any questions about the winding up process, you can contact our customer services team by completing the Contact Us form, or by telephone to our New Zealand office on +64 3 974 1505 during the following hours 8 am to 5 pm, Monday to Friday (please note that all times are New Zealand times).

 

I no longer have access to the email account I provided when I signed up with the scheme.

If you are unable to access the email account you provided when you signed up with the scheme then we would request you to login to your member account with the scheme and update your email address. If you are unable to login to your online member account then we would need a copy of your ID and address proof in order for us to update your email address.

 

The member has died and I am the relative of the deceased

In an event of the member’s death, the Trustee would need additional paperwork in order to make the wind up distribution payment to the beneficiaries or to the estate of the deceased member. Kindly contact our customer services team by completing the Contact Us form to request details of this paperwork.

 

I want to transfer to another scheme. What paperwork is required for this

If you wish to transfer to another scheme, please complete the QROPS & UK Pension Scheme Transfer Form and post or courier the completed paperwork to us.

 

I want to know the final amount payable to me.

Until the scheme investments are realized and all the wind up costs and charges are ascertained, the Manager would not be able to provide a final distribution amount/transfer value to you. However, before any wind up distribution, the Manager will email all the members to notify them of the distribution date and amount.

 

If I transfer out, will the distribution be quicker than the option of taking a payment to my nominated bank account?

The distribution for both, transferring out or paying wind up distributions to your nominated bank account, will be at the same time. Also, note that the wind up charges and costs will be the same for both the options.

 

I do not have a bank account. Can the proceeds be paid to my spouse or partner?

If you do not have a bank account, we would urge you to open one. If you are unable to open a bank account, then at the discretion of the Trustee, the wind up distribution proceeds can be paid to your spouse/partner. However, we would like to note that the Trustee will request additional documentation to confirm the existence of the relationship. Please email our customer services team by completing the Contact Us form and request details of additional proof of relationship that the Trustee requires.

 

Can the payment be made in any currency as per my indication?

The payment will only be made in Great British Pounds (Sterling), however, if you have provided a bank account which has a different currency, your bank may FX the payment in your local currency. The scheme does not have any control over the FX rates and charges levied during this conversion. We would request you to liaise with your bank regarding this.