Contact Us

Evergreen Retirement Trust Customer Service
+64 4 974 5145

evergreen Evergreen Capital Partners Limited
+64 4 974 5145
Level 1, Awly Building, 293 Durham Street,
Christchurch 8013
New Zealand
The New Zealand Guardian Trust Company Limited
+64 9 909 5129  or  0800 683 909
Level 6, 191 Queen Street,
Auckland 1010PO Box 274,
Shortland Street,
Auckland 1140
Trustees Executors Limited
+64 4 495 0995
Level 5, 10 Customhouse Quay
PO Box 10 519
Wellington 6143
Clearwater Capital LP
+64 4 974 5145
Level 1, Awly Building, 293 Durham Street,
Christchurch 8013
New Zealand

COMPLAINTS

If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone+64 4 974 5145, by email complaints@evergreentrust.co.nz or in writing to Evergreen Capital Partners Limited.

We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint.  If you are not satisfied by our response after 40 days, you may refer the matter to FSCL by emailing complaints@fscl.org.nz or info@fscl.org.nz or calling FSCL on 0800 347257.  Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz.  There is no cost to you to use the services of FSCL.