Contact Us

Evergreen Retirement Trust Customer Service
+64 4 974 5145

	Evergreen Capital Partners Limited +64 4 974 5145 Level 1, Awly Building, 293 Durham Street, Christchurch 8013 New Zealand
	The New Zealand Guardian Trust Company Limited +64 9 909 5129 or 0800 683 909 Level 6, 191 Queen Street, Auckland 1010PO Box 274, Shortland Street, Auckland 1140
	Trustees Executors Limited +64 4 495 0995 Level 5, 10 Customhouse Quay PO Box 10 519 Wellington 6143
	Clearwater Capital LP +64 4 974 5145 Level 1, Awly Building, 293 Durham Street, Christchurch 8013 New Zealand

COMPLAINTS

If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone+64 4 974 5145, by email

co********@ev************.nz

or in writing to Evergreen Capital Partners Limited.

We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response after 40 days, you may refer the matter to FSCL by emailing

co********@fs**.nz

or

in**@fs**.nz

or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.